Customer Testimonials & Letters
Dear Jaclyn, The swing set is gorgeous. Thanks so much for answering all my questions and for such a beautiful swing set. We are so very happy to have it, and it is being played on every day! We love to ships wheel that you sent too. Thanks again for everything. Best, Lauren
The playset is finally assembled, and I wanted to let you know it looks amazing! It was well worth the wait and the kids *love* it. We are so pleased with the quality of the materials, the beautiful wood, and the sturdiness of the finished product. Our neighbors have been popping by repeatedly and they have been impressed as well. My daughter spent the entire day in it on Saturday--we had to pry her out to go to bed at 8pm. Kind regards, Jen
Jaclyn, We want to let you know that Charles saw his play set for the first time today and we were all out on it for over an hour. With the sun out it looks great, and we are looking forward to seeing Charles have many years of fun with it. He was beside himself with joy exploring the set. We want to thank you and your husband for your great work and for assembling the whole thing in the rain. You are welcome to come back and take photos of it if you want, Holly said you might do that today, it will be great to see you. The set looks great against the backdrop. Take care, Kal and Holly
Jaclyn, Michael and his partner did a great job yesterday, although we missed you. They were really racing against nature, finishing in the dark. But they got it done. They have been passing many rocks up and down in the buckets—important work! But I have to say, the part I think I might enjoy the most is the picnic table!! I actually thought I was getting a child size table, and in the last couple of weeks I was regretting that a bit. When my friends have come over to use the new set, the big thing we have been missing is seating. And I was thinking it would have made more sense to get an adult size table. Not to mention, the small children’s table from the previous set survived the storm—which I hadn’t realized while the tree was still on it. But I didn’t want to bother you by changing my order so late in the game. So, I am pleasantly surprised that the table is full size! And it is really beautifully made!! Now it really does feel like a park...with our own private bathrooms and places to nap and a fridge! What could be better? I just want to stay home. Thank you again. Maryanne
Jaclyn, Wanted to thank you for your great service. The set is awesome. We will send you some pics once we finish putting the gravel down. We have had some rain delays, but I managed to get everything but the ground cover and lighting in before Christmas morning. I posted a review to the site, not sure if you have seen it. The kids love it, and my 4 year old has already conquered the rock wall. The build went very smoothly. The quality and precision were excellent. Everything fit exceptionally well. A couple of things I would suggest would be to add a square and a couple of 8” clamps to the tools needed list. The clamps came in handy for the roof and the slim/slams (especially since I was building it alone). The square was probably not necessary given the accuracy of the slim/slam connectors, but I am a beat of a freak when it comes to things like that. I can see if something is off level or out of square by less than a 1/16” of an inch. All in, it took me 20 hours to build the set including pouring a concrete anchor for the rope ladder since I changed the position such that it did not attach to the ladder. Best regards, A.J.
Thank you for taking the time out of your busy schedule to come and review my swingset. I have gotten so many compliments on it since you installed it. Arthur is constantly asking me when "Swingset girl" is coming back to play on it! Hope all is well, please use me as a reference any time! Take care, Colleen Daniel
You would not believe! She was so excited, I could barely get her in the house for dinner- and immediately after dinner, she asked if she could go back on the swing set! She was back at it after school today ! And today, she climbed up the rock wall! Now, she also has the sand in the sandbox! I cannot express how thankful we are to you! I am glad you got to meet Carly! She is so thankful and appreciative, it makes the gift even more meaningful! Take care! Thanks for checking in! Hope your trip home wasn't too long. - Marion
Dear Jaclyn and Michael, Thank you for coming to install the swingset on Saturday afternoon. It was such a special part of my daughter's birthday party on Sunday and made all the little girls very happy. My daughter had a dress-up princess party and at her request we dressed up the swingset too. It became Rapunzel's tower and the little girls had so much fun playing in, under and on it. There were plenty of activities to keep all 6 girls engaged in swinging spinning climbing and imaging for so long that we didn't even have time to finish the planned party activities. Thank you for getting the set to us right in time to make our daughter's birthday so memorable and fun! Warmly, Michelle
Hi Jaclyn, Sorry we missed you guys before you left. The swing set looks amazing! The kids have not stopped playing on it since you left. They absolutely love it. Thanks for helping add one more nice thing to our Hamptons experience. Best to you and your husband. I would highly recommend Triumph Play Systems to any of our friends looking for a play set. Thank you again! Best, The Driscolls
Thank you (and your husband) again for designing, delivering and installing a great Playset. Lauren LOVES it! Regards,Peter, Katrina and Lauren
We appreciate it. Leah loves her playset and is already using it. The kids at the birthday party like the playset more than the jumper we rented. (We ended up postponing the party by one weekend so that we could have her gift assembled in time.) I think she will get a lot of years of use out of her new playset. Thank you for all of your help! Anna
Thank you again for coming and setting up our play set. It is obviously a hit with all of us! We are so impressed with your business, the craftsmanship of the product and your service. What a wonderful family business you've created! Hope you had a good weekend and a successful busy season. Wendy
Hi Jaclyn, Things are great... Busy, but great! I wouldn't mind talking to your potential customer. We are still thrilled with our swing set, so I'd be happy to let someone else know about our experience! It's funny that you e-mailed me because you're on my list of people to contact. We need another green bucket swing. My older daughter still loves it and won't give it up to the baby. The baby is already 10 months and LOVES swinging! Thanks! Melanie
Hi Jaclyn, I'm sorry I didn't get back to you sooner! Absolutely you can give them my email. We LOVE our playset. It's held up beautifully and the girls are still crazy about it. Thanks so much, Shandi
I have to tell you, the playset has been a hit this first year! Our son and our neighbors' kid used it hard this past summer. We even went out a few weeks ago and Gavin did some sliding down the slide into a snow pile and enjoyed swinging a little bit! You can certainly pass on my email to your potential customer. I'd be happy to share our experience with them. And if they'd want to see it...I'm sure we could work something out....maybe after a bit of thawing out :-) By the way...I saw the new styles on facebook...beautiful looking! I hope they are a successful line for you guys! Jon
Hi Guys, This is David from Martha's Vineyard. I can't thank you enough for the beautiful playset. The kids are now on it first thing in the morning before school and then when they get back from school. The day after you installed it, we were on it for 4 hrs straight. It was so nice to talk to you. You are great people and your story is inspiring. I have already promoted your playsets to some friends. All the best and if you are in the area please stop by. Definitely take Sally up on the invite sometime. Sincerely, David, Amy, Jack and Molly.
Hi Jaclyn, Got the extenders. They are perfect. The kids are having a blast. I actually think the slope really works to our advantage. The swings are nice and long, fun even for adults! Thanks again. We won't hesitate to send business your way whenever possible. Aiyana
Hi! We are so pleased with our playset and have referred several friends to your website. Just found out that you'll be delivering to one of our friends on Sunday, as a special birthday gift for Annika! Thank you again! Tracy : )
Hope you summer is going well. Here's what I posted to DC Urban Moms list serve: Knowing word-of-mouth is the best form of advertising I wanted to share a great customer service experience I had with Triumph Play Systems. I am not connected with it in any way. If you are looking for a great play structure / fort or even just plain old fashion stand alone swing set I would highly recommend Triumph (cedarplaysets.com) 1-800-998-3599. I looked and compared prices online which I found not be straight forward and very gimmicky. I trekked out to area showrooms and was very disappointed with the quality of sets sold at places like Lowes & Costco. Triumph is by a young "mom and pop" couple who live in PA. She handles sales, prices are clear, he's a former builder/contractor and does the design part. They travel together on the weekends and do the installation themselves. This company is also great if you need a somewhat custom swing set or fort or have a small space to work with like I did. The wood is 100% Natural Northern White Cedar, it's free of chemicals and is beautiful. The sets are very similar to "CedarWorks.com" but you get a lot more bang for your buck with Triumph. Erin
Hi Jaclyn, Hope you made it back from that long haul safely. Thank you for the play set, it's awesome, great design and even better construction. You guys have made a really great product. Mason and Parker spent the rest of the weekend on it, (and thanks for teaching Mason to "kick and bend", she's already a pro on the swing set at everything).... may need to add on soon.:) Thanks again. Tom
We purchased a swingset from you a few years ago for the use of our foster children. We have enjoyed so many great times with our foster children on it. The design that you helped us with turned out to be the perfect fit for our girls, including the one who is autistic. We learned yesterday that we will no longer be foster parents because we will be adopting these foster children soon. Now that we have a permanently larger family we need a larger home. As we prepare to move we know that we will be taking our play set with us. Thank you again for a well made and fun product. Dawn
Thank you for coming to my house and building my swing set. I really, really love it! Every day I wake up and the first thing I say is "I want to play on my swing set!" Just look at how much fun I'm having! Love, Serafina
Didn't take Lena long to climb to the top... the girls didn't get off the play set until after dark as you can guess they just loved it. Michele
Hi Jaclyn – Wanted to share a quick story about Jack & Avery’s playsystem. We had a delivery recently from a store near us that makes unique picnic benches and this store also sells their own line of swing sets, etc. When they delivered and setup the picninc table, the sales guy was quite amazed at your cedar product! Saying they have nothing like that! All great here, just had large party with 10+ kids thoroughly entertained in the backyard. Thanks, Brian
Hi Jaclyn - Thanks for the email. I was actually planning to email you, but you beat me to it! The reveal was a little soggy. We wanted to take him right outside, but by the time they got home, it was raining. So we ate dinner, and the rain stopped for about an hour. We grabbed a towel and ran out and played a bit, even though it was miserable. He absolutely loves it. He can't do the rock wall, rope ladder, or trapeze just yet, but he likes his swing, the ladder, and swing (not to mention the wheel and telescope). The nice thing is, he has features to grow into, which should keep him interested. Both our parents were impressed. Sarah's were into the "beauty" and my parents were into the "construction". I've attached a few pictures. Number 1 is priceless. It is the original sprint out to the swingset...his face is just awesome! He is quite happy in all of them! I will put some pictures on your facebook page. I may try to snap a couple more this week when the sun is out. The first pics are nice, but the weather puts a damper on things. I do have a question. Not sure about this, but I've thought about it since the first time he climbed into the clubhouse. Would it be possible to take the rock wall off and get a wall panel. I think it will take him awhile to work up to the rock wall, but he goes over by it and I don't want to see him fall. I was trying to figure out how to deal with it, and thought it could be a possibility. Hope you enjoy the pics! Jon
Thanks so much for the great job you did on the custom sandbox cover you made for me! I used the cover over a frame I built for the sandbox and it turned out nice. The play area now looks much better as you can see in the pictures. This will work much better than the tarp I had before. It was nice to get it before the weekend so I could finish the project. Thanks for the great service!! Regards, Jeremy
Hi Jaclyn - we recently had a celebration of our new playhouse and sculptures with families. Hope your ears were ringing because the playhouse received accolades at the event. One of the parents asked if you made adult size picnic tables/benches out of white cedar. Hence the email message to inquire. Hope you are all well... -Joan
I just wanted to thank you and your husband for everything. We finally finished putting the swing set together on Easter Sunday, and it looks great! It was a HUGE hit with everyone, not just the kids (even my dad tried it out), and it's all my girls talk about as soon as they wake up in the morning. My 3 1/2 year old keeps trying to talk me into letting her sleep on it at night, too! I don't know how much business you do in this area, but I'll DEFINITELY recommend your company to anyone thinking of purchasing a swing set for their kids. Thanks again, Mary
We love the swingset! We are thrilled with the quality and it was pretty easy to put together. Nathan (2yrs old) wanted to play outside first thing this morning in his pajamas! He went down the slide and there was frost on the tush of his pj's, what a good laugh :) Thanks! Ellen
Jaclyn, I've been meaning to write all week to tell you how much we love the playset. It is beautiful! And our kids (and all the neighbors' children) love it--at the birthday parties, we had eight kids playing on and around it at a time, no problem. I'm already thinking we should add a slide! (more on that later) I've gotten many comments about how fun & well-made it is, so maybe you'll get some additional customers. ;) Thanks, and all the best, Eve
Just in case you were interested … the Playset was a big hit with our little boy Andrew. Lots of wide eyes and smiles. You guys make a really nice product. Thanks, Rob and Ellen
Thank you so much for everything!!! The play set looks so nice! You guys did a wonderful job! I'm so glad we went with that one (instead of the smaller one and eventually adding on) because she loves it. Here I didn't think she would be ready for the turbo slide yet and that is her favorite part! Thanks again. Mike, Darci & Alexia
Hi. I just finished putting together the Bailey Climber and the kids love it! Went together so easily! I was thinking about replacing the chin up bar with a the buoy ball and was wondering if you sell the tire swing swivel by itself and if so, how much does it cost. If you ever need extra customer testimonials/referrals, I would highly recommend your systems and the service. Thanks again! Thanks, Brent
Just wanted to send a note to tell you how thrilled we are with the Caravel Deluxe play system you delivered Friday. The kids used it immediately and loved everything about it. We had a small party yesterday with cousins and friends to christen it. I couldn't be happier with this product and most of the thanks goes to you for the flexibility you provided in putting the system together to fit my family's needs. Many thanks again, Marc
Hi, I just wanted to let you know that we have the play set all set-up already! It took us (mostly my husband) about 8-10 hours to install. My son loves it and he calls it his "home". I have to bring dinner to him outside so he can eat there. He plays until it is pitch dark and I have to force him to come inside! The play-set is really nice and it was very easy to put together. I will send pictures soon! Need to find the cable for the digital camera! -Veronica
"I cannot say enough good things about this product and this company. Easy to work with, very accommodating and a fabulous play set that our children enjoy everyday. Money well spent." -Wendy K.
"You guys were great, and I have passed the name on to many other friends!" -Bridget K.
"Really Really like the play-set!! We have three kids under the age of 8 who just LOVE it too! Would for sure recommend, the play-set and the company!" -Amy P.
"If you want the best..you will receive that from Triumph Play Systems. Triumph Play Systems are well made, attractive and the children love them! And will keep them interested for at least 10 years. We started with the bucket seat and have moved up to the monkey bars. Their 80 year old grandparents even swing on them! Our play deck has a wooden roof and is the perfect place for our girls to make their playhouse. Great purchase!" -Kate G.
"Very high quality product with great customer service. The people at triumph that we dealt with in connection with both the ordering and installation process could not hve been nicer. The product was expensive, but seems to be worth it." -Bill H.
"Purchasing our swingset was one of the best decisions we have ever made as a family! Our children have spent countless hours playing 'pirates' and 'princesses" on their swings, slides and ladders and their imaginations have simply soared! We often sit in our yard with friends and neighbors, watching children playing on our swingset and remark how much it reminds us of when we were kids, playing outside until dark! Our Triumph Play System is safe, durable and tons of fun! Our swingset is approximately 6 years old and is as sturdy and safe as the day it was installed. In the meantime, many of our neighbors have purchased sets at our local Costco, only to have to tear them down a year or so later. As the mother of 5 children, I am always looking for something for my children to do. This playset allows my children to run and play outside safely, without my having to haul everyone to the park!! They play every season of the year - even begging to go down the slides into piles of snow:) We could not more highly recommend Triumph!" -Elizabeth O.
"I have been completely satisfied with my Triumph play set and their customer service! Triumph tweaked my set to my needs and made it perfect for the limited area we had available. My kids play on it all year around, even in the winter! I have owned my playset going on three years now with absolutely no problems at all. before I purchased my playset from Triumph, I did look around at the less expensive models but in the end what convinced me was the no maintenance factor and the strength of the wood it is built with. I have 2 children so the set needs to last a good number of years!" -Diane D.
"Couldn't be more pleased. Would, and already have, happily recommend Triumph Play Systems." -Aiyana P.
"We are extremely happy with the our Triumph playset. We have a number of neighbors with playsets from other manufacturers, and you can see that they just don't hold up as well. Our playset looks as good today as the day we bought it. We enjoyed working with Jaclyn. We thought you did a great job with set-up. We have been pleased with the whole experience. We recommend Triumph to our friends whenever they ask about our playset." -Tim R.
"We love the playset -- a year after we had it installed, our 10 year old and 7 year old still use it all the time! I really appreciated your adding a bracket for the skateboard swing we made to go with it. It was a pleasure working with Triumph!" -Amy M.
"Couldn't have been happier with our service and installation process." -Sue R.
"I cannot think of a nicer playset for the grandchildren--Leo, Walt and Kate! They are ages 3, 4 1/2 and 5 1/2. The playset was erected on Friday, February 24th and was ready for Walt's visit the next day. Kate and Leo had a preview on Friday afternoon. The belt swing, toddler swing, scoop slide and 360 degree tire swing afforded the 3 cousins an opportunity to play alone as well as together all weekend, and they really enjoyed gathering on the nearly 6' square deck to engage in a variety of pretend activities. This set is incredibly beautiful and the company was extremely easy to work with and very supportive. The set up was done in a very reasonable period of time. It adds much to our small backyard. We look forward to enjoying it for years. Grandma and Grandpa--Oomma and Oompa" -Steve and Diane
"We have had aw wonderful experience with the company from beginning to end. They were friendly, helpful and professional. We just love our set. We couldn't be happier with Triumph Play Systems!" -Sarah
"Great quality swing set. Strong and stable construction, unlike the big box store swing sets. This will last for many years with our boys (now 5 and 3)! Delivery and set up was done quickly and easily, remarkable really." -Nicole C.
"This playset is Great! Our 2 and 4 year old love it! There is a lot to keep them busy, and the best feature is that it is not chemically treated wood! We would recommend this company to anyone!" -Beth W.
"Great play set. If I had to get another one, it would be the same thing." Andrew F.
"I ordered a Quad Tower, with additions (trapeze and swing, and a 7 foot climbing wall). Triumph came in a week and installed it in less than 3 hours! My son had prepared the site ahead of time, with some small peastone as a base for the playground. We are all so pleased with it; my granddaughter is still very young (2 1/2), but she loves it and has even climbed the rock wall (with Mama's help)! You guys are the BEST. Thank you so much for your wonderful product and service. All the best to you both." -Susan K.
"The whole process from designing to installation was a pleasure. Our system is 2 years old and in great shape." -Lisa A.
"The money we spent on this play system was totally worth it!! We have a daughter with special needs who could only get on the first level a year ago now goes to the third with confidence. It's the first place they go even after a fresh snow. The wood is so smooth and color is so natural it fits in with all our trees. I would recommend this play set and the owners that installed it 100%!" -Mia M.
"We've been very happy with our playset." -Alyssa
"We purchased a Triumph Play Set for our daughter's second birthday. She has really enjoyed using it. The customer service was excellent and I would highly recommend this product." -Anna S.